Our Security Measures

Police & Nurses has comprehensive security measures in place to ensure your accounts and personal information are protected from unauthorised access. These include:

Encryption and SSL Connection

Police & Nurses has strong online encryption in place and uses Secure Socket Layer (SSL) technology. This provides a secure connection between your computer and Police & Nurses systems. You can see that you are connected to a secure site utilising SSL technology by looking for the small padlock icon at the bottom of your web browser.

Digital Certificates

We also use Verisign Digital Certificates to ensure a secure connection to our Netlink online banking site. To check for the Verisign Digital Certificate before logging on to Netlink online banking, right click your mouse, select 'properties' from the list of options, then click on 'certificates'. This should verify that you are logging on to Police & Nurses Netlink online banking site.

Automatic Time Out

For the security of our members, Netlink online banking sessions automatically time out after being left unattended for ten minutes.

Monitoring Suspicious Transactions

In addition to our other security measures, we also monitor transactions to and from Police & Nurses accounts 24 hours a day and seven days a week. Any suspicious activity detected through this process is then investigated.

This may involve contacting members to confirm that all transactions appearing on their account are their own. Though fraud monitoring operates 24 hours, our fraud department will only contact members between the hours of 7am to 10pm (WST).

You should be wary of unsolicited calls supposedly from your Financial Institution. Genuine calls from the Police & Nurses Fraud Department will be made from telephone number 1300 705 750. Should you have concerns with whom you are speaking with, do not provide any banking or personal information and hang up immediately. You should then advise our Contact Centre on 13 25 77, they will be able to confirm if the call you received was from the Police & Nurses Fraud Department or not.

Participating in Committees to Combat Fraud

Police & Nurses is actively involved in combatting fraud and staying abreast of fraud related issues. We work with top industry bodies for fraud prevention and participate in various fraud prevention committees, including:

• Australian High Tech Crime Centre
• Australian Credit Unions (CUSCAL)
• AUSTRAC
• First Data International

Member Education

Whilst Police & Nurses has high level security measures in place to protect the Society from fraud, it is also important for members to be aware of fraud and how to protect themselves. Our website provides tips for enhancing security along with information about common types of fraud.