VISA debit card payments at Woolworths

You may notice a change to how you can use your VISA Debit card when paying for purchases at Woolworths and its affiliated company stores. Woolworths has turned off the credit (CR) button on its PIN pad terminals for VISA Debit. This means that you have to press Savings (SAV) or Cheque (CHQ) rather than Credit (CR) when paying for items at the checkout.

Please note: There are no issues with your card; it is still fully functional. Your VISA Debit card works normally when you press ‘CR’ or ‘CHQ’ or ‘SAV’ at other merchants.

By pressing ‘SAV’ or ‘CHQ’, your purchases will be paid for via EFTPOS rather than through VISA. Please refer to our fees and charges brochure as there may be additional charges associated with EFTPOS transactions for your account.

This change affects all VISA Debit cards used at Woolworths stores, not only those issued by Police & Nurses.

We encourage you to keep using the ‘CR’ button when paying for purchases at any store which allows you to do so when using your VISA Debit card. By pressing the ‘CR’ button, this will ensure you continue to receive the benefits of VISA Debit such as the Zero Liability Policy and fee free transactions.

The deactivation of the ‘CR’ button for VISA Debit will occur within all stores in the Woolworths company group including:

• Big W
• Woolworths Supermarkets
• Safeway Supermarkets
• Woolworths Liquor
• Safeway Liquor
• BWS
• Dan Murphy’
• Dick Smith
• Tandy
• Woolworths Petrol
• Safeway Petrol
• Caltex Woolworths petrol outlets
• Thomas Dux
• ALH (Bottle shops)

Please contact us on 13 25 77 or visit your local branch should you have any questions regarding your accounts or this change in payment procedure.